Effective date: 23 October 2026
These terms explain how we quote, take orders, invoice, handle cancellations and deal with warranty claims. Sound Krafted is a brand of Media K Solutions (Private) Limited, Lahore, Pakistan. In these terms, “we”, “us” and “our” mean Media K Solutions (Private) Limited, and “you” means the client named on our quotation.
Where a signed contract, purchase order, tender document or work order says something different, that document applies to that project.
Consultation and site survey
- Phone consultation. Our first phone or WhatsApp consultation is free and has no obligation.
- Site survey. A site survey is a paid service. The survey fee is quoted per site and confirmed to you in writing before the visit.
- Survey fee adjustment. If you place an order with us within 30 days of the survey, the survey fee is adjusted against the order value.
- Rescheduling a survey. You can reschedule a survey free of charge if you give us at least 24 hours’ notice. With shorter notice, or if our team cannot get access to the site on the agreed day, the survey fee is not refundable.
Quotations and BOQs
- We prepare quotations and BOQs from a site survey, your drawings or a tender document. Prices are given in the quotation only. We do not publish prices on this website.
- Each quotation shows the scope of work, materials, quantities, timeline, payment terms and warranty.
- A quotation is valid for 15 days from its date, unless it states otherwise. After that, prices and availability may change, especially for imported materials affected by exchange rates and duties.
- Taxes are shown as stated in the quotation.
- Work or materials not listed in the quotation are not included. Extra work is quoted separately and needs your written approval before we start.
Placing an order
- An order is confirmed when you accept our quotation in writing (a signed quotation, purchase order or work order) and, where the quotation asks for one, we receive the advance payment.
- Delivery and installation dates start from order confirmation, receipt of the advance and site readiness, whichever is latest.
- You are responsible for giving us safe access to the site, power and any approvals needed from the building owner or management.
Payments
- Payment terms are set out in each quotation.
- Unless the quotation states otherwise, an advance of 50% of the order value is due with the order. The balance is due as set out in the quotation, with the final payment due on handover.
- Payments are made by bank transfer, cheque or pay order in the name of Media K Solutions (Private) Limited.
- For government and institutional clients, payment follows the terms of the purchase order, contract or tender.
- Late payment may delay delivery, installation or handover.
Changes and cancellations
- You can ask to change the scope after order confirmation. We will confirm any effect on price and timeline in writing before making the change.
- If you cancel an order before we have bought materials or started work, we refund the advance less any costs we have already incurred, such as survey, design and procurement costs.
- If you cancel after we have ordered materials or started work, we may keep from the advance, or invoice you for, the cost of materials ordered, work done and design time to the cancellation date.
- We may cancel an order if we cannot complete it for reasons outside our control. In that case we refund any amount paid for work or materials not yet supplied.
Custom-made and special-order items
Many of our products are made or cut to size for your room, such as acoustic panels, soundproof doors, made-to-measure treatments and imported items ordered for your project. Once production or the import order has started, these items cannot be cancelled, returned or refunded, unless they are faulty.
Standard items and returns
Unused standard stock items can be returned within 7 days of delivery, in their original condition and packaging. A restocking charge of 15% of the item value applies. Custom-made, cut-to-size, installed and special-order items cannot be returned.
Delivery, inspection and handover
- Please check delivered goods when they arrive and tell us in writing within 2 days about any damage, shortage or wrong item.
- At the end of installation we walk through the finished work with you against the agreed scope and record any snagging points. We fix agreed snagging points within a reasonable time.
- Ownership of goods passes to you when we have received full payment. Risk passes to you on delivery to your site.
Warranty
- Products. Products carry the manufacturer’s warranty. The period and conditions are as set by the manufacturer and stated in the quotation or handover documents.
- Workmanship. We warrant our installation workmanship for 12 months from handover.
- What is not covered. Damage from misuse, accidents, water or fire, building movement, alterations or repairs by others, normal wear and tear, and use outside the agreed purpose.
- Acoustic performance. We design to the brief and specification agreed in the quotation. Sound ratings on our website are typical figures. Results on site depend on the building and on works by others that are not in our scope.
Defects and warranty claims
- Tell us in writing (email or WhatsApp) as soon as you notice a defect, with your quotation or invoice number and photos where possible.
- We will respond within 3 working days and arrange an inspection if needed.
- If the defect is covered, we will repair or replace the item or workmanship at our choice. For product defects, we will handle the claim with the manufacturer for you.
Refunds
- Approved refunds are paid by bank transfer to the account that made the payment, within 15 working days of approval.
- We do not give cash refunds.
Governing law
These terms are governed by the laws of Pakistan. The courts at Lahore have exclusive jurisdiction over any dispute.
Contact us
For quotations, orders, cancellations or warranty claims:
Media K Solutions (Private) Limited (Sound Krafted is our brand)
Main Jinnah Park, Harbanspura, Lahore 54850
Email: info@soundkrafted.com
Phone and WhatsApp: +92 300 8467101